Welcome to Agropuglia’s FAQ
Here you will find answers to the most common questions about orders, shipping, payments, and the characteristics of our handcrafted Apulian specialty products. We strive to provide you with the best online shopping experience, with fast shipping and dedicated customer service.
If you don’t find the answer you’re looking for, contact us and we’ll be happy to help!
- All
- ACCOUNT AND PRIVACY
- CONTACTS AND ASSISTANCE
- CUSTOMISED PRODUCTS AND FAVOURS
- GIFTS AND SPECIAL PACKAGING
- ORDERS AND PAYMENTS
- PRODUCTS AND STORAGE
- PROMOTIONS AND DISCOUNTS
- RETURNS AND REFUNDS
- SHIPMENTS AND DELIVERIES
If the return is due to our error (wrong or damaged product), we will cover the shipping costs.
We can customise 100 ml cans of extra virgin olive oil, jars of preserves, honey and taralli.
We accept:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal (also with payment in 3 instalments)
- Klarna
- Bank transfer in advance
- Satispay
- Cash on delivery (only for orders within Italy, with surcharge)
Once we receive the return, we will process the refund within 3 working days.
Each product has an expiry date indicated on the label. We recommend storing them in a cool, dry place, away from heat sources.
We are available from Monday to Friday, 9 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 1 p.m.
Delivery times vary depending on destination and may be subject to delays due to external factors such as courier logistics problems, adverse weather conditions and place of delivery.
- Italy: 1-2 working days
- Europe: 3-5 working days
During checkout the exact shipping amount will be calculated automatically and displayed before the order is confirmed.
Yes, the minimum order varies depending on the product. Please contact us for more details.
Yes! By subscribing to our newsletter, you will receive a code that you can use during checkout to receive a free product. Valid only for the first order.
Prices vary according to the total weight of the parcel and in any case from:
- Italy: €9.90 (FREE for orders over €49.90)
- Europe: from 13.90€
Once your order has been shipped, you will receive an email with a link for tracking the shipment.
Go to the login page and click on “Forgot your password?” to receive reset instructions by email.
Contact us via email or WhatsApp to discuss customisation details. We will provide you with a graphic preview before final realisation.
You can purchase directly from our site by selecting the products, adding them to the shopping cart and completing the checkout with your details and preferred payment method.
You can email us at info@agropuglia.it or contact us on WhatsApp at +39 320 3354891
We use safe packaging to ensure that products arrive undamaged and fresh. For fragile products, we use impact protection.
In each product sheet you will find a list of ingredients and allergens present. If you have special requirements, please contact us for more information.
Yes! We offer the possibility to customise our product labels for special events such as weddings, christenings, communions and other occasions.
Yes, you can select the gift wrapping option at an additional cost.
No, you can also buy as a guest. However, having an account allows you to manage your orders and preferences more easily.
No, discount codes cannot be combined with each other and do not apply to products already on promotion.
Yes, during checkout you can enter a different shipping address and add a customised message.
We only accept returns if the product received is damaged or incorrect. Please contact us within 14 days of receipt to initiate the return procedure.
If your order has not yet been shipped, please contact us as soon as possible and we will do our best to change or cancel it.
Yes! All our products are handcrafted according to Apulian traditions.
Yes, we use advanced technologies to protect your data and do not share it with third parties without your consent.
